Return Policy

 

BIG GIGANTIC RETURN POLICY & PROCEDURE

Thank you for shopping with us! If you need to return an item, please review our return guidelines and follow the steps below.

EXCHANGE POLICY

We do not offer direct exchanges. If you need a different item, please place a new order and return the original item for a refund.

RETURN ELIGIBILITY

Returns are accepted within 30 days of receipt for unused, unworn, and unwashed items.
After 30 days, returns are only accepted for damaged or defective items.

FINAL SALE ITEMS (NO RETURNS OR EXCHANGES)

  •        Tour merchandise
  •        Gift cards
  •        Face masks
  •        Swimwear (tops, bottoms, and one-pieces)
  •        Intimates (including underwear and bras)
  •        Body jewelry
  •        CDs, vinyl, DVDs, and book

SHIPPING FEES

Shipping fees are non-refundable.
Customers outside North America (including Alaska, Hawaii, Europe, and Asia) are responsible for return shipping costs.

RETURN PROCESS

To initiate a return, follow these steps:

  1. Confirm eligibility
  2. Email support@merchsupport.net to request a return
  3. Our team will provide a return form — print and pack it in your return package
  4. Pack your items securely, attach a return label, and drop them off with your mail carrier
  5. Keep your return tracking number and share it with us
  6. Email us to confirm drop-off, and we will monitor the return progress

Once your item is received back at the warehouse, we will process it and issue your refund.

In North America? We can issue a paid return label for $10.00 USD — just ask us how!

BOOGIE T – Online Returns
99 Sunrise Avenue
Toronto, Ontario M4A 1A9
Canada
Tel: 416-531-6647